EPISODE 48 (50) CUSTOMER CARER - focusing on customer service is a sure way to gain confidence

Andrew tackles this issue head-on and wonders why as a species able to put a human on the moon, create the Mona Lisa and invent vaccines we find it challenging to deliver outstanding customer service, 

Even if you’re not in retail or selling, you need to think of yourself at work as someone there to give customer satisfaction, urges Andrew in today's podcast. 

He explains that your “customers” could be co-workers, another department or a demanding boss who wants everything by yesterday.

If you think of yourself as giving customer care, he says, you’re in the right place to burnish and grow your brand. That is, improve your work impact and build how others view you. 

Providing excellent customer care is a terrific way to enhance your work profile. It can enable you to stand out from the crowd and help you move towards your goal of success at work. 

Why does thinking of yourself as a customer carer help you achieve that goal? 

Because this kind of thinking rapidly makes you aware that an essential part of your work depends on people wanting more of what you do.

One aspect to which Andrew draws attention is how coming across well to your “customers” depends on developing reliable writing skills. 

Everyone knows about spell checks. Yet most people, especially those starting work or having worked for a short time, often fail to apply them? Too often, that means shoddy documents, full of poor grammar and weak presentation.

Yet if you’ve come across Grammarly or Hemmingway Editor, you have two excellent writing tools at your fingertips. 

Using one or both regularly can transform your performance. If you’re humble enough to know you should improve your writing skills, these two free programs alone can help build your brand.

Another customer service communication touchpoint is your impact on the phone and in virtual or real face-to-face meetings. 

It’s easy to assume that you’re already good at these. When next you use Zoom or its equivalent, such as MS Teams, Andrew suggests that you click on the “record” function. Then check out how you come across. 

Do you look interested in what people are saying? Or are you an expr

Can't wait for Series 2 to run its course? Then buy Andrew's new book, published on Amazon, and there's also an Audio version.

Further reading and videos: Andrew recommends some useful follow-through material which you can find for each episode at

www.myhappinessatwork.com/reading/categories/research-reading

and

www.myhappinessatwork.com/watch.

BOOK:
The 50 Ways to Succeed at Work book is a standalone companion to Andrew Leigh's weekly podcasts.
It's an essential resource for all job starters and those at work for a few years.
Dip in and out and take what seems helpful.

www.myhappinessatwork.com/book